contact us

We welcome your feedback and have outlined the most common questions and topics below:

• Return Policy
  The Charming Charlie return policy is as follows: merchandise can be returned up to 14 days (with tags and receipt) after purchase. Gift cards can not be returned or exchanged for cash.
• Vendor Opportunities 
  If you are interested in becoming a vendor, please send a product sample to the address below. The appropriate buyer will contact you if interested.
• Franchise Inquiries
  We're flattered by your request, but we are not franchising and have no plans to franchise at this time.
• Real Estate
  

  For real estate inquiries or site submittal, please contact

  The Retail Connection, LP

  David Sacher
  dsacher@theretailconnection.net
  214-572-8444

  or

  John Doubleday
  jdoubleday@theretailconnection.net
  214-572-8408

• Online Store or Online Catalog
  We currently do not have an online store and won't for some time as we are focused on coming to a city near you. In addition, as our merchandise changes so frequently, we are incapable of featuring an online catalog at this time. However, we will feature a few select items on the web site and blog articles.
• Merchandise Locator
  If you are looking for specific item, the store can locate it if the item number is available. However, please note that the stores can not ship items at this time.
• Are you coming to ....city?
  For a list of our most current new locations as well as the next few new prospective locations, please visit our locations page. Unfortunately, we can't share where our new locations are going to be until we are 100% sure we are going to be there (and it takes a while to work everything out)

For unaddressed questions and information about Charming Charlie retail stores,
contact our corporate office at:
 

Charming Charlie
5999 Savoy
Houston, TX 77036
 713.579.1936
Office Hours: 9am – 6pm

Customer Service

For customer service-related inquiries, email: customer_service@charmingcharlie.com

Questions & Comments

 If you have something to share or a question, please email us at feedback@charmingcharlie.com