The reason I love Charming Charlie’s is the value and quality you received at a fraction of the price. Being that you are now on-line only...I was skeptical of what my future purchases would like. When I saw you finally put my favorite piece (watches) back into the collection, I couldn’t pull my credit card out fast enough. Your watch collection was always exciting to see, and difficult to choose only one. I would always get a ton of compliments from family and friends. However, when my watch finally arrived, I was...I have to say...disappointed. It felt and almost appeared cheap. The quality wasn’t the same as the “brick and mortar days.” I love your company and want to continue to purchase from you. Please keep a close eye on your quality. Don’t loose what I think most love. Thoughtfully your customer, whom loved shopping in your Sugarland, TX location, and Easton in Columbus.