FAQs

GENERAL

Am I able to checkout using multiple forms of payment for one order online?
You are now able to use multiple forms of payment. For example, you can redeem a gift card and pay for the remaining balance with your credit card.

I would like to provide feedback on the new website, how do I contact you?
We’d love to hear from you! Please fill out our Contact Us form to share your feedback. 

ACCOUNT

How do I reset my account password?
Reset your password here.

How do I update my email address and other account details?
After logging into your account online, you will be able to update your email address, mailing address and any payment information that you have saved. Log-in to your account.  

ORDERS

When will my order arrive?
Please check your order confirmation email for tracking information. 

Can I modify or cancel my order?
Unfortunately, because we begin processing your order immediately once placed, we are unable to modify or cancel it in our system. However, you can return your purchase for up to 30 days after the ship date. 

I am having issues placing an order online, who should I contact?
Please contact Customer Service at customerservice@charmingcharlie.com. Responses will be provided within 24-48 hours of receipt.

Can I order online and pickup in store?
Unfortunately, we do not offer order online and pickup in store at this time. 

Can I get a price adjustment on my order if some of the items are now on sale?

Unfortunately, we do not offer price adjustments at this time. 

SHIPPING

What are your shipping costs?
Please find all of our shipping rates and details here.

How do I qualify for free shipping?
We offer everyday FREE economy shipping on all orders over $49, excluding taxes and after coupons or promotions.

Where do you ship?
At this time we only ship throughout the Continental U.S., excluding Hawaii, Alaska, Guam and Puerto Rico.  

Do you ship internationally?
We do not offer international shipping at this time. 

When will my order ship?
Note that orders generally process within 2 business days, not including holidays and weekends.  You will receive a shipment confirmation email with tracking information once the order has been processed.  Please allow for up to 24 hours after the shipment confirmation email has been sent to be able to track the package.

Do you ship to PO Boxes?
We only provide Economy shipping to PO Boxes. Expedited orders require a physical address.

Do you ship to Military Addresses?
At this time, we do not ship to APO/FPO/DPO Military Addresses. 

RETURNS & EXCHANGES

What is your return policy for online orders?
If you change your mind, we offer returns online. Within 30 days, with tags attached, receive a full refund in the original form of payment. Sale Items are FINAL SALE. Charming Charlie reserves the right to deny the return of any product. Please see our full return and exchange policy for more information.

What is your exchange policy for online orders?
Within 30 days, with tags attached, simply return your item by mail and re-purchase your new item. Charming Charlie.com is unable to offer exchanges. If you received an item as a gift, you will need a receipt or gift receipt to process your exchange. Sale Items are FINAL SALE. Charming Charlie reserves the right to deny the return of any product. Please see our full return and exchange policy for more information.

How do I track if you have received my return?
We recommend that you keep a copy of the return shipment tracking information for future reference. If you have further questions about your return, please contact Customer Service at customerservice@charmingcharlie.com.

CUSTOMER SERVICE

How do I contact customer service?
We're here to help! Customer Service can be reached by email at customerservice@charmingcharlie.com. Responses will be provided within 24-48 hours of receipt.

GIFT CARDS

A note on gift cards-
We’re so excited that Charming Charlie has re-launched, and while we’re still the brand you love, we’re not exactly the same. Unfortunately, we are not able to redeem old Charming Charlie gift cards at this time. 


E- GIFT CARDS

Are E-Gift cards and regular gift cards the same?                                           
No, E-Gift cards are sent electronically. At this time, we do not sell or redeem regular Charming Charlie gift cards.


Can I check the balance for my E-Gift Card online?                                       
To check an E-Gift card balance, contact us at customerservice@charmingcharlie.com.


How fast will I receive my E-Gift card?                                                               
E-Gift cards are sent immediately or once you are charged for the order.


Can I apply a discount code to the purchase of my E-Gift card?                    
No, discount codes cannot be applied to the purchase of an E-Gift card.


Can an E-Gift card be returned?                                                                         
E-gift cards cannot be returned.

OFFERS

Can I use more than one promo code at a time?
Please refer to the terms and conditions of the promo code to determine if you can combine it with other offers. 

Where do I enter my promo code online?
Enter your promo code at checkout.   

My promo code isn’t working, what do I do?
If your valid promo code isn’t working, please contact Customer Service by email at customerservice@charmingcharlie.com. Responses will be provided within 24-48 hours of receipt.