Returns and Exchanges

Return Policy

If you change your mind: 

  • Within 30 days, with the packing slip or receipt and tags attached, receive a full refund in the original form of payment.
  • Sale Items are FINAL SALE.
  • Charming Charlie reserves the right to deny the return of any product.

Exchange Policy

  • Charmingcharlie.com is unable to offer exchanges; simply return your item and re-purchase your new item.
  • If you received an item as a gift, you will need a receipt or gift receipt to process your exchange.
  • Charming Charlie reserves the right to deny the exchange of any product.

Online Purchases

Returns postmarked within 30 days of the ship date will be considered to receive a full refund in the original form of payment if the following guidelines are met:

  • Item is still in new condition, unused and undamaged
  • Tags are attached to item and item remains in original packaging

Return by Mail

We apologize that your order did not meet your expectations. Contact customerservice@charmingcharlie.com to assist with processing the return.