Returns and Exchanges

Return Policy

If you change your mind, we offer free easy returns online. 

  • Within 30 days, with the packing slip or receipt and tags attached, receive a full refund in the original form of payment.
  • Sale Items are FINAL SALE.
  • Charming Charlie reserves the right to deny the return of any product.

Exchange Policy

  • Charmingcharlie.com is unable to offer exchanges; simply return your item and re-purchase your new item.
  • If you received an item as a gift, you will need a receipt or gift receipt to process your exchange.
  • Charming Charlie reserves the right to deny the exchange of any product.

Online Purchases

Returns postmarked within 30 days of the ship date will be considered to receive a full refund in the original form of payment if the following guidelines are met:

  • Item is still in new condition, unused and undamaged
  • Tags are attached to item and item remains in original packaging

Return by Mail

Complete the return form on the packing slip and include in the return shipment. The cost of return shipping is the responsibility of the customer. If the return is the result of an error, contact customerservice@charmingcharlie.com before processing the return.

If you have any other questions or concerns regarding your order, please contact Customer Service by email at customerservice@charmingcharlie.com and allow 24-48 hours for response.