Returns and Exchanges

Charming Charlie Return Policy

We use third-party companies for shipping that follows a specific return process. Please reference the return information included in your shipment on how to return your item. Not following the return information provided to you can result in a delay of your refund being processed. 

If you change your mind: 

  • Within 30 days, with the packing slip or receipt and tags attached, receive a full refund in the original form of payment.
  • Sale Items are FINAL SALE.
  • All Fragrance Items are FINAL SALE.
  • Charming Charlie reserves the right to deny the return of any product.

 

Exchange Policy

  • Charmingcharlie.com is unable to offer exchanges; simply return your item and re-purchase your new item.
  • If you received an item as a gift, you will need a receipt or gift receipt to process your exchange.
  • Charming Charlie reserves the right to deny the exchange of any product.
  • Fragrance and Sale Items are FINAL SALE and can not be exchanged.

Online Purchases

Returns postmarked within 30 days of the ship date will be considered to receive a full refund in the original form of payment if the following guidelines are met:

  • Item is still in new condition, unused and undamaged
  • Tags are attached to item and item remains in original packaging
  • Sale Items are FINAL SALE, returns are not accepted for Sale Items

CC Luxe Return Policy

  • Returns will be accepted within 14 days of purchase.
  • No Exchanges on Luxe items, returns only.
  • All Luxe items MUST be returned to charmingcharlie.com following the "Return by Mail" instructions below. In store returns for items purchased online will NOT be accepted.
  • Returns MUST include packing slip as well as the original case/box and any item certification included in package.
  • All Fragrance and Sale Items are FINAL SALE. 
  • Charming Charlie reserves the right to deny the return of any product.

Return by Mail

We apologize that your order did not meet your expectations. Contact orders@charmingcharlie.com to assist with processing the return.