Returns and Exchanges

Charming Charlie Return Policy

To request a return - please log onto https://account.charmingcharlie.com/ to start a return. Once we receive your return request, you'll receive return instructions within 1-2 days. 

If Charming Charlie provides a shipping label to you for a return, $8 will be deducted from your refund amount. 

We use third-party companies for shipping that follows a specific return process. Please reference the return information included in your shipment on how to return your item. Not following the return information provided to you can result in a delay of your refund being processed. 

If you change your mind: 

    • Within 7 days, with the packing slip or receipt and tags attached, receive a full refund in the original form of payment.
    • Within 30 days, with the packing slip or receipt and tags attached, receive a site credit
    • Item is still in new condition, unused and undamaged
    • Tags are attached to item and item remains in original packaging
    • Sale Items are FINAL SALE.
    • All Fragrance & Beauty Items are FINAL SALE.
    • Charming Charlie reserves the right to deny the return of any product.
    •  If Charming Charlie provides a shipping label to you for a return, $8 will be deducted from your refund amount. 
    • All Swimwear is final sale

 

Exchange Policy

    • Charmingcharlie.com is unable to offer exchanges; simply return your item and re-purchase your new item.
    • If you received an item as a gift, you will need a receipt or gift receipt to process your exchange.
    • Charming Charlie reserves the right to deny the exchange of any product.
    • All Fragrance & Beauty and Sale Items are FINAL SALE and can not be exchanged.
    •  If Charming Charlie provides a shipping label to you for a return, $8 will be deducted from your refund amount. 

    Return by Mail

    We apologize that your order did not meet your expectations. Please log onto https://account.charmingcharlie.com/  to request a return!